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Frequently Asked Questions


Your account number is located on your dashboard. Each additional currency you request will have its own account number to be used when making transaction with that account.
Go to https://my.cellfundsgo.com. To login, use your email address, registered phone number or your account number as your username along with your password.
You can retrieve your password through email by clicking on sign in, then on "forgot your password". Your current password will then be sent to your registered email.
Sign in to your Cellfunds account, select “Settings”, next select "Bank Accounts". Then select “Add New Bank”. You will then be prompted to follow the enrollment process.
Your Cellfunds’ prepaid card will be issued after your initial deposit is received.
Cellfunds products and services fees are located in our Terms and Conditions and on our website, www.cellfundsgo.com.
Yes. Visit our table of limits.
Go to “Cellfunds Settings" menu, select "Credit Cards". International users (Non U.S), must provide a color photo of yourself holding the card facing forward as well as a picture of the back of the card.
You must provide a valid Utility bill in your name from the address you wish to use. The bill must be: gas, electric, water, cable/internet or landline telephone bill. Email customer support requesting mailing address change at help@cellfundsgo.com with the answers to your 3-security questions and your utility bill document. A customer support technician will assist you with the change.
Email customer support requesting email address change at help@cellfundsgo.com with the answers to your 3-security questions. A customer support technician will assist you with the change.
Go to “Settings” and choose “Cellphone”. Unregister your current phone number and follow the prompts to register and validate your new number.
Email customer support requesting security code change at help@cellfundsgo.com with the answers to your 3-security questions. A customer support technician will assist you with the change.
Email customer support requesting account closure at help@cellfundsgo.com with the answers to your 3-security questions. A customer support technician will assist you with the change.

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